[Fix in Progress] Rooms with Special Characters Not Opening

News & Updates
1

Hi everyone,

We’d like to inform you about an issue we discovered that was preventing some rooms from opening due to UTF8 validation errors related to special characters used in languages such as French and German and showing 404/Room Not Found Error, In some cases users are not able to login to their accounts.

We’ve addressed the root cause, and any rooms created from now on will not encounter this issue.

We’re actively working on resolving the issue for rooms created before this fix. We’ll keep you updated on the progress and notify you here in the community once everything is fully resolved.

Thank you for your patience and continued support!

2

This issue has been fixed :white_check_mark:

If you see any question marks instead of special characters in the share view of the room then: go to the editor of that room, visit/open every section, and publish the room again.

Thanks.