Getting "ROOM NOT AVAILABLE" when using link created via API

General
1

I’ve just set up an automation to add members to rooms based on a form being successfully submitted (outside of Heybase)

The API call worked flawlessly and I got a detailed response:

{
“roomName”: “LinkDeal***”,
“roomId”: “665afa888****”,
“firstName”: “D***”,
“lastName”: “G***”,
“email”: “d***@gmail.com”,
“type”: “guest”,
“magicLink”: “https://dataroom.linkdeal.io/***”
}

However, when sending this email afterwards with the link, it doesn’t work. Here’s the error:

Room not available: This room doesn’t exist or has been removed. Please contact the person who sent you the link to the room.

error
error2880×1668 107 KB

This happens with any guest I assign to any room using the API. The user is definitely assigned to the room too.

Anyone seeing this also happen? Reported it to support@heybase.io, yet to be investigated.

3

Hi @JC808 , no reply despite sending multiple emails to the support team and Karan directly. Worrying and I cannot use Heybase without this feature.

@karan , can you please respond about this issue?

Thanks

4

Hi @JC808 @linkdeal, I can totally understand the frustration about this here’s what we are doing to fix it.

  1. New bulk APIs are being developed
  2. New and improved custom domain implementation is coming up

Request you to hold on until next week. Thanks for your patience!

1 Like
5

Thanks for the reply, @shubham - will wait till next week for an update.

1 Like
6

Hi @shubham , please can you provide an update on this? CC: @JC808

7

Hi @linkdeal, We are almost done just preparing for the release, will announce soon this week.

8

Hi @shubham , please can we have an update about this? When will the new API be released CC: @JC808