Not able to create/duplicate new rooms

General
1

When creating a room it just gets stuck on loading (happens both from creating from a template as well as duplicating):

Heybase - Google Chrome 2024-08-26 at 12.41.06 PM
Heybase - Google Chrome 2024-08-26 at 12.41.06 PM1507×338 38 KB

And the new rooms don’t exist.

2

Hi @CG_Samuel, I tried to re-create the issue on my end but everything worked fine might have been a spike load issue. Can you please check again?

3

@shubham
I’m still having the problem.

Here is a demo of the issue:

4

Hi @subham
I believe it has something to do with my template as I am able to duplicate the other templates.

This is a template I need though as I’ve built everything in there & likely others will encounter similar issues with their templates if there is an issue like this.
Do you have any idea of what it could be so I can remove/modify and use the template?

5

@CG_Samuel Yeah must be something going on with that template, I am checking it right now.

1 Like
6

@CG_Samuel Issue is fixed :white_check_mark: please check.

7

Hi,

Thank you for looking into this so quickly.
I’m still experiencing the same issue with loading getting stuck & the new room giving me the room not found message.

Please let me know if there’s anything I can do to help with the troubleshooting.

8

Hi @CG_Samuel, Pushed another update and checked it looks fine. Sent you an email if the issue persists we can continue the conversation there.