Templates are repeating content

[nbwbsr]

Templates and rooms duplicate content and do not adapt when you change them. Is anyone struggling with this?

When you edit content, it does not save or update at all.

[shubham]

Hi @nbwbsr, Are you having trouble editing templates or room?

[nbwbsr]

Whenever I create a room based on a template, when I change the copy and text, it never saves. It is just showing the templates. Sometimes it will duplicate the content.

Also, I would like to refer your team to another company. What is the best email to introduce your sales team to a new company that is interested in using your services? @shubham

[nbwbsr]

Hey Team - Any insights? Thank you.

[nbwbsr]

I sent an email to support email as well with a screen recording.

[shubham]

@nbwbsr got the video, we are investigating the issue will update here ASAP.

[nbwbsr]

Thank you so much. Any idea on a timeline? We had to pause sending out sales deck for a number of days due to this. It’s hurting our business and prospects a bit. @shubham

[shubham]

@nbwbsr Apologies for this, it will be fixed by end of day.

[nbwbsr]

Thank you so much Shubham.

Also, what is the best way to refer HeyBase? I have a business interested in signing up but did not see prices available.

[shubham]

@nbwbsr You are welcome, can you connect us over email? my email is srajelli@heybase.io

[nbwbsr]

Thank you. Please let me know once the issue I am having is fixed. We can’t send out anything until it is fixed. @shubham

[shubham]

Hi @nbwbsr,

Thank you for your patience. The issue has been resolved .Our service was under a sudden usage spike, which caused the data saving failure and subsequent problems. Everything is now fixed and ready to go.

Thanks!