Unable to delete (or make inactive) user, or share rooms

General
1

Hello
I am unable to change the status of a user (that I have entered twice), nor can I add any user to a room. Can you please help? thank you

2

Hi @trishc, What do you mean by change status of user? Do you want to remove the user from room?

3

Thank you, I was unable to add a user to a room, so I tried to make inactive (which failed), so I tried to re-add with the same email .(also failed), then I tried to add with a new email (which also failed). Can you please help 1) To remove all users called laura in my account. Can you also assist in why I am unable to successfully add new users & share a room (or template).
thank you

4

Yes please, It is a team member (laura) - please remove all 3 instances.

5

Hi @trishc, We have found the issue and fixing it right away!