Custom Domain Stopped Working

[User0124]

My custom domain stopped working in newly created rooms. It is still active for older ones.

In my custom domain page, it says, “Verification Pending”. But when clicking “Verify”, it says the domain has been successfully verified. Then, I still see “Pending”.

[CG_Samuel]

I also had it working before, and it suddenly became verification pending.
So there must be something wrong.

[shubham]

Hi @User0124 @CG_Samuel, we are upgrading our domain name server to fix frequent issues related to custom domain. Please till tomorrow we will send release notes and details.

[shubham]

@CG_Samuel @User0124 ,

Apologies for the delay in resolving this issue. We were rolling out new version of Heybase and our entire infrastructure was under maintenance due to it. Everything is fine now and you should not experience any more issues.

Check the announcement here:

Major Product Update

Hey @everyone We are thrilled to announce a major update to Heybase, packed with powerful new features and improvements designed to enhance your experience and productivity. Here’s what’s new: New Features & Improvements 1. Enhanced Analytics: New and improved analytics! Get detailed breakdowns of page views, visitors, actions, and more. You can see what users are up to by section, operating system, and country. [Heybase - New Analytics] 2. Session Replays of Visi…

Guide on fixing custom domains:

[Important] Update your DNS records to continue using custom domains

Hey Community We’re excited to announce an update to our custom domains! With this update, you can generate your magic-links faster than ever before, many more features are on the way. To take advantage of this, you’ll need to update your DNS records. Follow the steps below to ensure a smooth transition: Access Your DNS Provider - Log in to your domain registrar or DNS hosting provider (e.g., GoDaddy, Namecheap, Cloudflare etc.) and Navigate to the DNS management or DNS settings sectio…